Free delivery over Rs 3,000
100% original products
7-day easy returns

Frequently Asked Questions

Delivery, returns, authenticity and the product questions we get most.

Orders and delivery

How long does delivery take?

Two to four working days for most of Pakistan. Karachi, Lahore, Islamabad and Peshawar are usually at the faster end. Remote areas can take five to seven.

How much is delivery?

Free on orders over Rs 3,000. Below that a flat charge applies, shown at checkout before you pay.

Do you offer cash on delivery?

Yes, alongside card, EasyPaisa and JazzCash.

Can I track my order?

Yes. You get a tracking number by SMS and email once it ships.

Returns

What is your returns policy?

Seven days from delivery on unopened items in original packaging.

Can I return something I have opened?

Not normally, for hygiene reasons. If a product arrived damaged, faulty or is not what you ordered, contact us and we will sort it regardless.

Products

Are your products genuine?

Yes. We source through channels we can trace, and where an item is imported we say where from.

Will this shampoo regrow my hair?

No shampoo regrows hair. Thickening shampoos make existing hair look fuller. For actual hair loss, look at treatments and read the honest timeline first.

Why does my dandruff keep coming back?

Because dandruff is managed rather than cured. The yeast behind it lives on nearly everyone. Drop to maintenance washes rather than stopping.

Do you sell prescription medication?

No. Our medicated range is over-the-counter only.