Track Your Order

Using your account

Sign in and go to My Account → Orders. Every order shows its current status and, once shipped, a tracking number.

Using your tracking number

When your parcel leaves us you get a tracking number by SMS and email. Enter it on the courier’s site to see live progress.

What the statuses mean

Processing — payment confirmed, we are packing it.

Shipped — handed to the courier, tracking is live.

Out for delivery — arriving today.

Delivered — signed for or handed over.

If tracking has not updated

Tracking can lag by a day, particularly over weekends and holidays. If nothing has moved for more than two working days, send us your order number and we will chase the courier directly.

If it says delivered but you do not have it

Check with anyone else at the address first, since couriers often leave parcels with family or a neighbour. If it is genuinely missing, contact us the same day and we will open an investigation.