Track your order

Using your tracking number

Once your order is dispatched we send a tracking number by SMS and email. Enter that number on your courier’s website to see live status.

Through your account

If you ordered while logged in, your full order history and status is under orders in your account.

Ordered as a guest

Message us on the contact page with your order number and the phone number used at checkout, and we will send you the status.

Not dispatched yet

Orders placed before 4pm on a working day go out the same day. Anything later, or on Sunday and public holidays, goes the next working day. If it has been more than two working days with no tracking number, contact us.

Tracking has not updated

Courier scans can lag by 24 to 48 hours, particularly over weekends and holidays. If there has been no movement for three working days, let us know and we will chase it.