Returns & Refunds

The short version

You have seven days from delivery to return an unopened item in its original packaging for a full refund.

What we can accept

• Unopened items with seals intact
• Original packaging present and undamaged
• Within seven days of delivery

What we cannot accept

• Opened or used products, for hygiene reasons
• Items with broken seals
• Requests made after seven days

This is standard for cosmetics and personal care. Once a bottle is opened it cannot be resold safely.

Faulty, damaged or wrong items

Different rules, and the seven-day limit does not apply in the same way. Contact us if your item arrived damaged or leaking, is not what you ordered, is past its expiry date, or appears to be counterfeit.

We will replace or refund, and we cover return shipping. Photograph the item and packaging before sending anything back.

How to start a return

Email us with your order number, which item, and why. We will confirm and send return instructions. Do not post anything back before we confirm.

Refund timing

Once we receive and check the item, refunds are issued within three to five working days, back to the original payment method. Cash on delivery orders are refunded by bank transfer or mobile wallet.

A note on expectations

A product not working as fast as you hoped is not a fault. Hair treatments take weeks to months. Please read the timelines on product pages before ordering, and ask us if you are unsure.