Returns and refunds

The short version

Unopened items can be returned within seven days of delivery. Opened hygiene products cannot, unless faulty or incorrectly sent.

What can be returned

Items still sealed in their original packaging, unused, with any seals intact, within seven days of delivery.

What cannot be returned

For hygiene and safety reasons we cannot accept opened or used shampoos, conditioners, oils, serums, masks, creams, hair removal products, supplements or grooming items. This does not affect your rights where an item is faulty, damaged in transit, expired, or not what you ordered.

Sale items and free gifts are not returnable unless faulty.

Faulty, damaged or wrong items

Contact us within 48 hours of delivery with your order number and a photo. We will arrange collection at our cost and either replace the item or refund it in full.

How to start a return

Message us through the contact page with your order number and the reason. Do not send anything back before we confirm, as unannounced returns cannot be traced to your order.

Refunds

Once the item reaches us and passes inspection, refunds are issued within 7 to 10 working days.

• Card and bank transfer payments are refunded to the original method.
• Cash on delivery orders are refunded by bank transfer or Easypaisa to details you provide.

Original delivery charges are refunded only where the item was faulty or incorrectly sent.

Return shipping

We cover return shipping for faulty, damaged or incorrect items. For change of mind returns, return shipping is your responsibility.

Medicated products and supplements

These cannot be returned once opened under any circumstances. Please read the product page and the enclosed leaflet before opening.